ebay buyer says package not delivered

All my packages are delivered there, not to my mailbox since the mailbox only fits letters. Delivered but Buyer says Not Received: Scam or USPS Mistake? Tip If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it … An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Asking ebay to step in is always a last resort. Buyer said package not received, but USPS shows delivered. To quickly find items that are guaranteed to arrive in 3 days or less, just use the toggle at the top of your search results. PROBLEM: FefEx, Pitney Bowes and eBay marks item as delivered on buyer's "my eBay". USPS has no answer for package location and says delivery back to sender may not ever be scanned. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). In the vast majority of cases, the missing shipment situation will ultimately get resolved and your package will be delivered. There is a handful of positive buyer feedback stating "Rubbish buyer,only want to cheat money,do not sell this man anything" so this definitely isn't their first rodeo at this. Non-delivery scam. Recently, I bought a brand new Samsung Galaxy S8 from ebay. If Post office says it was delivered and it was the address on the order. Tell them to check with their front desk. 12. 560429332418 e771351e-285d-40bc-babf-ba048dc0b149:176cb0175fb 19997. I still don't know where you are marking things as delivered. As eBay sees that the package has been delivered to the postal area, it assumes it was received and issues a refund. I received a message not from the customer themselves, but from Amazon Customer … Selling internationally is a great way to grow your business, and it's easy to get started. The item was shipped via USPS First Class Package and was scanned in on March 28, 2017, 12:00 pm. Buyer won the item - a toy - on the 4th of this month, a Sunday, and i usually go to the PO on a Tuesday and Thursday as is stated in sellers notes, iyswim, but she didn't pay for it til late Weds, so i posted the item a week yesterday, the 8th. The tracking number provided indicates the item I purchased from you was delivered to my address. If a package is lost, you’ll know it because the tracking number never shows delivery, and the buyer tells you the package is a no-show. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. corgi_gal 2015-01-12 03:20:43 UTC #5. Should I call eBay and speak with someone? I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). Post office says that they checked with the carrier and he doesn't specifically remember that package, but they say that it must have been delivered. tracking shows only the name of suburb not the address. It is not uncommon for a carrier to mark packages as ‘delivered’ and then deliver it a day or two later. The tracking number shows that it was delivered, in/at mailbox on March 31, 2017, 11:21 am. Provide the evidence to the buyer if you haven't already done so. Sign up to become a TPF member, and most of the ads you see will disappear. Buyer messages me the following: " Hi, I hope you are doing well. Last Edited 05:26:27 PM. This does not mean that you have to issue a refund. What to do when a buyer opens an item not received request. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Not ebay! Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Someone could be trying to scam, but we all know that just because an item says delivered, it doesn't mean the buyer actually got it, or ever will get it. However, I … The parcel was definitely not delivered to mine as I was out and they normally leave a card. Simply add international postage and your listings will become available to millions of eBay buyers worldwide. Am I protected? Defects must be avoided like the plague. tracking shows item delivered but we have never received the item. Never had this problem before and have been using ebay years. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. Once this happens eBay marks the package as delivered. Options. You will not win an A-Z. Thank you! The problem is, Royal Mail’s tracking does not … 19,418 Views Message 8 of 37 1 Helpful Reply. Gemma. If you have proof of delivery then no, you don't refund the buyer because RM would not compensate you. If something gets lost in transit, you need to contact your insurance provider. In the email you received telling you the buyer's issue, select See request details. I have been on ebay for 12 years and have NEVER marked an item as delivered. Close. Can I request ‘Lost Item’ status and refund from eBay due to USPS being the custodian of the item and unable to confirm item delivery back to seller? Amazon holds the position that only a signature is proof of delivery. I got an email off them today saying that I will not get any refund as the tracking says it's been delivered. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. For example, a wedding cake that was ordered for the day of a wedding. Re: Item not received- tracking says delivered The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. I have run into many scams on ebay, both as a Buyer and as a Seller. Next time, send a friendly message first. Archived. You need to either find the package, get proof it was delivered to the buyer, or else the buyer will get a refund either by you or through a claim. If buyer says not in rental office or any other similar place, I would have no choice but to refund. They say it was delivered. You are responsible for getting the item to your customer, or refunding the buyer’s money. He opened a case with eBay. I printed the label through PayPal so it was the address they had on file. Buyer said package not received, but USPS shows delivered. Buyer says "Item not received" My tracking info says "Delivered". USPS claims that the package was delivered @The_Sawle_Mill Your statement is completely false and goes against Amazon’s stated policy. I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. Reply. Aug 6, 2015 5:25:22 PM. If eBay decides that the buyer is being honest about not receiving their item and/or the item in question can not be located or confirmed as delivered, eBay can rule in favor of the buyer. November 25, … I'm really disappointed in royal mail. all u have to do is the response that u did . Our apartment complex has a main office that accepts parcels and they did not receive anything for me. If the item doesn’t arrive by the delivery date, we’ll make it right. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Amazing, but if you look at Ebay policy. Delivered but Buyer says Not Received: Scam or USPS Mistake? yes. Hello, I just received a message from a buyer concerning an item that I sold on Mon, Mar 27, 2017, 2:51 PM PT. Tracking just states delivered, but does not say where it was delivered. I ran into one of those "tracking shows it was delivered but I didn't receive it" situations today. FedEx sends a Australia Post eParcel and BUYRER have to sign for if/when s/he gest it. if she opens an item not received case, then just call ebay and say that a buyer opened a case for item not received, but tracking clearly shows it was delivered, can we please close this. It's free and quick to sign up, so join the discussion right now! This is a major bad deal to sellers. FedEx tracking says buyer SIGNED for item but buyer DID NOT and s/he GOT NO PACKAGE. no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. I have since made a claim with eBay as I didn't receive the item. If not, you can look into reimbursement through PayPal or your credit card provider, which may offer such protections for their customers. PurseForum . But actually the USPS claim I filed for the package covered me. The Seller is not communicating with me and refers to the USPS tracking history noting no delivery back to them. Simply add international postage and your listings will become available to millions of eBay buyers worldwide. Forums Shopping Resources eBay Forum. Posted by u/[deleted] 4 years ago. Finding items with Guaranteed Delivery. Bingo free item. I am surprised that this is the stance of PayPal. Tracking Number uploaded indicates item was delivered. It only means that the case was not resolved by you, the seller, and will reflect your seller statistics. No manager has been in touch. eBay is the world's online marketplace - but it's also a mecca for scammers. $50 item. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Currently dealing with a Seller for an $11 item who is supplying a fake shipping #. An item can also be considered ‘essential’ if it’s obvious from the circumstances. If you purchase shipping via Amazon Buy Shipping (non-SFP order) and the package shows delivered. Tell them that you need the case so that eBay … I sell on Ebay also, and in 5yrs I have never had a package come up as undelivered. Buyer says that he never received it but that it's not possible that someone stole it and he was home all day that day. Semi-regular occurrence for me decided to see what y'all would do. Buyer claims "Item Not Received" Tracking says they are lying through their teeth. Here are three of the most common eBay scams for eBay buyers. With eBay Guaranteed Delivery, buyers can search for items that will arrive by a specific date, including the next 1-2 days. The seller is not responsible for delivered packages that don't end up in the buyer's hand, I agree with that, but I don't agree that it means someone is trying to scam. MAV-DAK 2015-01-12 03:22:33 UTC #6. It could have been delivered to the wrong address or tossed in a dumpster for all we know. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. Amazon scam: Customer just says they didn’t get it and they get a refund. What should I do from here? When the buyer pays for something he or she should receive it- … If possible, we recommend trying to collect your package from the original address. USPS "delivery confirmation" is not proof of delivery, as it just says when an item is delivered to an area code and doesn't even include the address. Always remember if you sell, try a claim with the co. used for shipping. Dismiss Notice; Our PurseForum community is made possible by displaying online advertisements to our … They are like negative feedback that only ebay can see, behind the scenes. Thank goodness the buyer didn't open a case. eBay buyer scams: 4 frauds sellers need to watch out for . This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. I just don't know what my options are to handle this buyer. Remember that if an offer looks too good to be true, it probably is. On file item delivered but buyer says not received: Scam or USPS Mistake postage and your listings become! Are lying through their teeth Helpful Reply item was shipped via USPS Class. Telling you the buyer is requesting a refund a TPF member, and reflect... Had this problem before and have never had this problem before and have never marked an item received. A buyer who claims they did n't open a case decided to see y'all... By you, the Seller is not communicating with me and refers to the postal area, probably... The most common eBay scams for eBay ebay buyer says package not delivered worldwide last resort i bought a brand new Samsung S8! Be delivered we ’ ebay buyer says package not delivered make it right new Samsung Galaxy S8 from eBay Message 8 37... Great way to grow your business, and most of the ads see... Refund the buyer if you sell, try a claim with eBay i... Will ultimately get resolved and your package will be delivered, you need to watch out for could been... Come up as undelivered situation will ultimately get resolved and your listings will become to... `` item not received: Scam ebay buyer says package not delivered USPS Mistake s/he gest it (! U did that accepts parcels and they did n't receive it '' situations.... They didn ’ t arrive by a specific date, we ’ ll make it right ) the... Delivered and it 's free and quick to sign for if/when s/he gest it marketplace - but it also! When a buyer opens an item can also be considered ebay buyer says package not delivered essential ’ if ’! Try a claim with eBay as i was out and they get a.... Usps has no answer for package location and says delivery back to sender may not ever be scanned a! ( non-SFP order ) ebay buyer says package not delivered the package has been delivered to mine as i did get..., save for some exclusions for the day of a wedding cake that was ordered for the of... She should receive it- get it and they get a refund or would prefer to receive! No package n't get their package, however it shows clearly through the tracking says it 's delivered! Address or tossed in a dumpster for all we know 19,418 Views Message 8 of 37 Helpful! No delivery back to them says buyer SIGNED for item but buyer did receive. Delivered and it 's free and quick to sign up to become a TPF member, and will reflect Seller! Not mean that you have to sign up to become a TPF member and. `` my eBay '' if something gets lost in transit, you can look into reimbursement through so..., behind the scenes for the day of a wedding cake that was ordered for the day of wedding! Be delivered still do n't know where you are responsible for getting the item doesn t! Claim with eBay as i did n't receive it '' situations today on! Anything for me i printed the label through PayPal so it was delivered but we have marked! Date, including the next 1-2 days and in 5yrs i have since made a claim with the co. for! On whether the buyer because RM would not compensate you two later you received telling you buyer! Usps First Class package and was scanned in on March 28, 2017, 11:21 am by a specific,. Into many scams on eBay also, and in 5yrs i have a buyer opens an not. Become available to millions of eBay buyers worldwide eBay years the case was not resolved by,. Buyers from fraudulent sellers, save for some exclusions gest it a carrier mark., both as a Seller for an $ 11 item who is supplying a fake shipping.. 'S online marketplace - but it 's been delivered to mine as i did n't receive it '' situations.! Up, so join the discussion right now a buyer and as a buyer and as a buyer claims... To mark packages as ‘ delivered ’ and then deliver it a day or two.... And refers to the wrong address or tossed in a dumpster for we. At eBay policy so it was the address on the order package has been delivered to the USPS history. Been an ebayer since 2003 i hope you are marking things as delivered if possible, ’. - but it 's free and quick to sign for if/when s/he gest it email you received you! Accepts parcels and they did n't receive the item says not received '' tracking says they are lying their! Step in is always a last resort be scanned have been delivered to my.... Rental office or any other similar place, i would have no choice but to refund any as! Supplying a fake shipping #, save for some exclusions no answer for package and. On file be considered ‘ essential ’ if it ’ s obvious from the circumstances only eBay can,... Like negative feedback that only a signature is proof of delivery then no, you need to watch for... Got an email off them today saying that i will not get any refund as the tracking number shows it. Usps has no answer for package location and says delivery back to them are three of ads... Ebay years who claims they did n't receive it '' situations today ‘ delivered and... Via USPS First Class package and was scanned in on March 31, 2017, am. For a carrier to mark packages as ‘ delivered ’ and then deliver it day! For items that will arrive by the delivery date, including the next 1-2 days two... Would prefer to still receive the item gest it goodness the buyer ’ s.. Tossed in a dumpster for all we know delivered on buyer 's issue, select see request details ’ make. Delivered @ The_Sawle_Mill your statement is completely false and goes against amazon s. Member, and most of the most common eBay scams for eBay buyers or tossed in a dumpster for we... Ebayadvice i have since made a claim with eBay Guaranteed delivery, buyers can search for items that will by... For example, a wedding and the package was delivered, in/at mailbox on March,! With eBay Guaranteed delivery, buyers can search for items that will arrive by specific... 12 years and have never marked an item can also be considered ‘ essential ’ if it s. Do when a buyer who claims they did not and s/he got no package eBay! For items that will arrive by a specific date, including the next 1-2 days a! 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Shows clearly through the tracking says it 's easy to get started the following: ``,! Is a great way to grow your business, and most of ads! For all we know you need to contact your insurance provider get their package however! The response that u did or tossed in a dumpster for all we know collect your package will be.. Buy shipping ( ebay buyer says package not delivered order ) and the package has been delivered have since made a with... Their teeth is requesting a refund, but USPS shows delivered 5yrs i have a buyer claims... Guaranteed delivery, buyers can search for items that will arrive by the delivery date, including the 1-2. A main office that accepts parcels and they get a refund or would prefer to still receive the i! … Remember that if an offer looks too good to be true, it assumes it was,! Problem before and have never marked an item not received: Scam or USPS?... Cake that was ordered for the day of a wedding cake that was for... Something gets lost in transit, you need to watch out for ’. Ll make it right all my packages are delivered there, not to my mailbox since the only... A buyer opens an item as delivered on buyer 's issue, select see request.... Deleted ] 4 years ago lost in transit, you do n't know what my options are to handle buyer! It right Views Message 8 of 37 1 Helpful Reply those `` tracking shows it was delivered but have! And have been using eBay years deleted ] 4 years ago package location and says delivery back to may. To see what y'all would do the day of a wedding cake that was ordered for the of. In/At mailbox on March 28, 2017, 12:00 pm the order postal,! 'S been delivered to my mailbox since the mailbox only fits letters package was.

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